Eva's Cooking Support
2024年1月4日 更新
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一、Gameplay Tips

   1. Combo Technique

      Try to assemble 5 dishes at once to achieve a five-hit combo, earning additional gold coin rewards.

   2. Customer Rejection

      Only provide customers with the orders they request. If no customer accepts an order, ensure you've correctly matched ingredients. Double-tap (or triple-tap) on food to discard it into the trash. Note: In levels with extra plates, place unnecessary dishes on them and continue crafting the correct ones.

   3. Burnt Food

      When food is burnt, quickly tap twice on the burnt item to throw it into the trash. It's a useful method when making mistakes or accidentally burning food. You can change the discard mode in settings or during level pause.

   4. Unlocking New Restaurants

      Collect enough chef cards in the current restaurant, then spend coins to unlock a new restaurant. Simply tap on the new restaurant to open it.

   5. Upgrading Equipment and Ingredients

      Upgrading Equipment:

         - Reduces cooking time

         - Increases the production quantity of ingredients

         - Speeds up cooking efficiency

      Upgrading Ingredients:

         - Enhances ingredient quality, increasing their price

         - Raises the price of dishes

   6. Daily Tasks

      Chefs receive six random daily tasks each day. After completing a task, the next one appears automatically. You can change the current task for free or by watching ads or spending diamonds. Completing three tasks grants additional rewards.


二、Recharge and Purchase

   1. Issues with Recharge or Missing Items

      Confirm network connection, switch networks, and restart the game. If purchased items are still missing, contact us with:

      - Your contact information

      - Receipt with order number (found in the respective app store's purchased items/purchase history)

      - Name/description of purchased item/pack

      Note: Bank transaction records and messages are not valid proof; understand that.

      Note: Uninstalling and reinstalling the game without successful login or account association may result in data loss.

   2. In-App Purchases

      "Eva's Cooking" is a free-to-download game, but you can enhance your experience with in-app purchases using real currency. Manage in-app purchase settings in your device's app store.

   3. Issues with Purchases

      If you receive an error message during a purchase attempt:

      - Check network access in the device settings.

      - Restart the device and relaunch the game.

      - Switch to a different network.

      - Ensure payment methods are valid and bound.

      - Try smaller incremental purchases.

      - Purchase gift cards and use them for in-app purchases.

      - Contact us directly with relevant error message screenshots.

      - For more information, contact your app store.

      Note: App stores may cancel orders or suspend purchases for security reasons. After canceling an order, credit may take time to return to your account. We cannot expedite orders; the credit card process is handled by the app store.

   4. Refunds

      In most cases, app stores handle all order settlement matters. For refunds, directly contact the customer service of the app store you used. Note: If purchased items are not received, contact us, and we will resend the corresponding items.